FAQs

Can I get rewards for Whatnot purchases?

+

As of 11/3/23, we will no longer be rewarding loyalty points for Whatnot spending. We are in the process of updating our rewards program to be inclusive of our customers on all platforms (Whatnot, TikTok, and Fanatics Live).

Can I still redeem loyalty points earned for Whatnot spending?

+

Yes, you can redeem your rewards points on the website.

How do I sign up to get a free item every month?

+

Join our email and SMS marketing and you will get an email every month with a discount code for a free item on our website (with an active subscription to email/SMS)!

Can I receive points for previous purchases from Going Twice on Whatnot?

+

No, points will be awarded from the approximate date of Loyalty enrollment and cannot pre-date that. As of 11/3/23, no new points will be rewarded for past Whatnot purchases.

What should I do if I'm missing rewards points?

+

If you believe you are missing rewards points for online purchases or social follows/SMS signup, contact us either through the Help button on goingtwice.com or at info@goingtwice.com. Include your account email address and a description of what points you are missing.

Why didn't I get my birthday points?

+

If your birthday is within 30 days of adding your birthday information to your rewards account, there is an automatic 30 day delay before the points are rewarded to your account.

I entered my birthday incorrectly, how do I change it?

+

Contact us either through the Help button on goingtwice.com or at info@goingtwice.com with your account email address and correct birthday information.

Can I use more than one reward at a time?

+

No, you are only able to enter 1 discount code at checkout so reward redemption codes can only be used 1 per order and cannot be combined with other discounts. This also includes grading orders where a maximum of 2,000 points can be redeemed per grading order.

The Collective Loyalty Program is subject to change at anytime

+

The Collective Loyalty Program is subject to change at any time including changes to (but not limited to) the following: redemption methods, point multipliers, loyalty tiers and benefits, items offered for redemption, point earning rules.