FAQs
Can I get rewards for Whatnot purchases?
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As of 11/3/23, we will no longer be rewarding loyalty points for Whatnot spending.
Can I still redeem loyalty points earned for Whatnot spending?
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Yes, you can redeem your existing rewards points on the website. No new rewards points are earned for Whatnot spending as of 11/3/23.
How do I sign up to get a free item every month?
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Join our email and SMS marketing and you will get an email every month with a discount code for a free item on our website (with an active subscription to email/SMS)!
Are there spending minimums for rewards redemptions?
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Yes, the spending minimuns are as follows:
- $15 reward - $45 spend minimum
- $25 reward - $75 spend minimum
- $50 reward - $150 spend minimum
- $100 reward - $300 spend minimum
- $250 reward - $750 spend minimum
What should I do if I'm missing rewards points?
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If you believe you are missing rewards points for online purchases or social follows/SMS signup, contact us either through the Help button on goingtwice.com or at info@goingtwice.com. Include your account email address and a description of what points you are missing. Note: the deadline for addressing missing Whatnot rewards has expired.
Why didn't I get my birthday points?
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If your birthday is within 30 days of adding your birthday information to your rewards account, there is an automatic 30 day delay before the points are rewarded to your account.
I entered my birthday incorrectly, how do I change it?
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Contact us either through the Help button on goingtwice.com or at info@goingtwice.com with your account email address and correct birthday information.
Can I use more than one reward at a time?
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No, you are only able to enter 1 discount code at checkout so reward redemption codes can only be used 1 per order and cannot be combined with other discounts. This also includes grading orders where a maximum of 2,000 points can be redeemed per grading order.
The Collective Loyalty Program is subject to change at anytime
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The Collective Loyalty Program is subject to change or cancellation at any time including changes to (but not limited to) the following: redemption methods and rules, point multipliers, loyalty tiers and benefits, items offered for redemption, point earning rules.